Last Updated: March 2026
1. Introduction
Chapter Homes (“we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and store your personal information when you visit our website (http://www.chapterhomes.com.au) (“Site”).
By using our Site or providing your personal information, you agree to the terms of this Privacy Policy.
2. What Information We Collect
We may collect personal information including, but not limited to:
Your name
Email address
Phone number
Location (e.g., suburb, state)
Any other information you voluntarily submit through our contact forms or communications
We may also collect non-personal data such as:
IP address
Browser type
Pages visited and time spent on our website
Referring websites
3. How We Collect Information
We collect information in the following ways:
When you fill out a form on our website
When you contact us via phone or email
Automatically through website analytics tools (e.g., Google Analytics)
4. How We Use Your Information
We use your information to:
Respond to enquiries and provide requested services
Improve the performance and usability of our website
Communicate with you about our services or promotions (with your consent)
Comply with legal obligations
5. Disclosure of Your Information
We do not sell or rent your personal information. We may share your information with:
Service providers that assist in operating our website or business (e.g., email or hosting providers)
Regulatory bodies, if required by law
Third-party tools used for analytics or marketing (e.g., Google Analytics, Meta Pixel)
All third parties are required to protect your personal information in accordance with this Privacy Policy.
6. Data Security
We take reasonable steps to protect your personal information from misuse, loss, or unauthorised access. However, no method of data transmission or storage is completely secure.
7. Cookies and Tracking
Our website uses cookies to improve your browsing experience. You can manage or disable cookies through your browser settings. Cookies help us understand user behaviour to enhance our website functionality.
8. Third-Party Websites
Our Site may contain links to other websites. We are not responsible for the privacy practices or content of third-party sites.
9. Accessing and Updating Your Information
You have the right to access the personal information we hold about you and to request corrections if necessary. Please contact us at [Insert Contact Email] for such requests.
10. Changes to This Policy
We may update this Privacy Policy occasionally. Any changes will be posted on this page with an updated effective date.
11. Contact Us
If you have any questions about this Privacy Policy or how your data is handled, please contact:
Chapter Homes
Email: info@chapterhomes.com.au
Website: www.chapterhomes.com.au
Phone: 1300 358 963